Common questions answered
Frequently asked Questions
EntirelyEco offers free returns for most items that are unused, undamaged, and in their original packaging within 30 days of purchase.
Items will be refunded to the original form of payment, and pre-paid return shipping labels will be provided at no extra cost. Original shipping costs will not be refunded.
Some items, like baby products and paints/stains, are only available for final sale and cannot be returned due to sanitary reasons. Return information is listed on each product page.
EntirelyEco guarantees that you’ll receive items in great condition. Any items that are damaged or defective upon arrival may be returned or exchanged free of charge within 30 days of purchase.
Please reach out to our support team to initiate a return or exchange at email@example.com.
Please contact us immediately by emailing firstname.lastname@example.org or calling (800) 326-8848. We are only able to make changes to your order before the order has processed.
If you’ve registered for an account, you can log into your account and view your order status by clicking here.
You can also email email@example.com with your order number to request status. We email an order confirmation which includes your order number. If you’ve misplaced your order number, please contact us at firstname.lastname@example.org.
The fastest way to receive support is by emailing email@example.com. You can also call (800) 326-8848 during normal business hours 8:00 am – 5:00 pm PST.
Please contact us immediately by emailing firstname.lastname@example.org or calling (800) 326-8848. If your order has not processed yet we can change the shipping address. If your order has processed, we can provide you with additional instructions.
We ship everywhere in the continental US. We offer free standard shipping on all orders over $100.
We ship to Canada upon request. If you’d like to ship to Canada, please reach out to us at email@example.com or (800) 326-8848, Mon-Fri 8:00am-5pm PST.
We do not offer international shipping at this time.
We try our best to ship in one delivery but because work with many suppliers, you may receive your order in multiple shipments.
Some of our products ship directly from the manufacturer as it is more sustainable for them to send your package directly to you, instead of first to us. Because of this, depending on what items you’re getting, there is a chance your order may arrive in two or more boxes, and on separate dates.
If your items ship from different locations, you will be sent a tracking number immediately for each shipment. If you’d like to know more about how your specific order would ship, and how many boxes it would be in, please reach out to our support team available 8am-5pm Monday-Friday, or contact firstname.lastname@example.org.
Once an order has been submitted, we are usually unable to change or cancel it once it’s been processed. Orders are immediately sent to our warehouse to be ready for processing. You can immediately reach out to email@example.com or call (800) 326-8848 to verify if your order has already been processed.
You do have the option to return your order for a full refund of the merchandise value, excluding shipping. You can find details on how to return an order by clicking here.
EntirelyEco works to reduce the distance traveled for each item we sell, so in some cases orders may be shipped straight from the manufacturer to your door. Because we work with many difference eco-friendly brands, products have various processing times. We also pride ourselves on providing a variety of made-to-order and custom handmade goods. Because of this, shipping times and methods may vary for each product.
You will receive an order confirmation with an estimated shipping date and a follow-up confirmation once your order has shipped.
All of the brands and products we carry have been carefully hand-selected. Our research and vetting process includes a wide combination of scientific journals and studies, direct correspondence with manufacturers, health blogs, product review sites, hands-on sampling at industry events, and buying and using the products ourselves.